What are TRANSACTION IDs:
We track your registration by the Transaction ID generated from
Paypal.
Southern Media will send an official HTML email to you with a PayPalTransaction ID
of your ticket purchase as well as the items and cost. Please make absolutely
sure that you print out the aforementioned official Southern Media 2024 receipt we send to you (make sure it has the
Transaction ID on it) and then present it at registration at
Southern Media to claim your Pass(s). You MUST have the receipt with you to claim your tickets!
I did not get my Transaction ID in an email! What do I do?
We keep track of your ticket
purchases so that if through some unfortunate circumstance you do happen
to lose your email, all you have to do is log in, and go to My Tickets,
select the one you purchased and then simply print it out again. You'll
never have to worry about not having your Transaction ID again and our
registration department at the convention won't have to worry about
turning someone away because they didn't have it when they came to the
convention.
I purchased multiple passes. How do I pick them up?
If you have purchased multiple passes, please pick all of them up at once
at registration when you go to the convention. You are responsible for distributing them to your group (we will not give them out separately).
I purchased a pass for someone else (child, friend, interdimesional tourist). Will they be able to pick it up without me being there?:
If you have bought a
ticket for someone else (child, friend) using PayPal, the name of the
purchaser will show up in our database. As long as the person picking up the pass has the
Transaction ID with them, they will be able to pick up their pass
without the purchaser being present.
PAYMENT:
We ONLY accept pre-registration payments by PayPal.
We DO NOT accept any mail in payments! Please don't try! The payment methods for registering at Southern Media
2024 at the door will be:
Cash
Credit Cards
REFUND / TRANSFER POLICY
NOTE: We DO NOT offer refunds. If you can't attend Southern Media after you've pre-registered you may transfer your registration to another person.
Simply have both parties sign the receipt and bring it along with valid
identification to the registration booth.PLEASE NOTE: Southern Media 2024 weekend registration covers all three days, panels, workshops, events, performances, contests, and a host of other activities. The single day registration only covers activities on that day.
NOTE: Things and events that are
NOT covered in your registration fee and will be a separate charge in:
Video Game Competitions
Certain Autographs (at the sole discretion of the autographer).
Other Events: to be named later
CHILDREN:
Children 1 and under: FREE (Must be accomanied by Parent with Paid Registration)
REFUSAL OF SERVICE:
Southern Media reserves the right to refuse service to anyone for any reason. Anyone creating a nuisance or disturbance shall be asked to leave without refund. We enforce this policy to ensure a professional environment for our patrons.
